Vasquez Transit Capital LLC

Refund Policy

Vasquez Transit Capital LLC maintains a customer-focused refund policy for our services:

• Service Cancellation: Cancellations must be requested in writing via email to support@vasqueztransit.com
• Freight Transportation: Full refunds available for cancelled shipments up to 24 hours before scheduled pickup
• Software Services: Refunds for unused service credits available within 30 days of purchase
• Processing Time: All approved refunds processed within 5-7 business days
• Contact: Email support@vasqueztransit.com for refund requests

Return Policy

For physical goods or equipment provided:

• Return Window: 30 days from date of delivery for unused items
• Return Shipping: Customer responsible for return shipping costs
• Condition: Items must be in original, unused condition with original packaging
• Inspection: All returned items inspected before refund processing
• Restocking: 15% restocking fee applies to non-defective returns

Cancellation Policy

Customers may cancel services under the following conditions:

• Freight Services: Up to 24 hours before scheduled pickup for full refund
• Software Subscriptions: May be cancelled anytime with prorated refund through end of billing cycle
• Recurring Services: Cancellation effective at end of current billing period
• Notice Required: Written notice via email to support@vasqueztransit.com
• Account Status: Account will be deactivated within 24 hours of cancellation request

Terms of Service

By using Vasquez Transit Capital LLC's services, you agree to the following terms:

• Service Agreement: All services provided according to executed service agreements or quotes
• Payment Terms: Payment due as specified in invoice or service agreement
• Late Payment: 1.5% monthly interest charged on overdue accounts
• Liability Limitation: Our liability limited to amount paid for services
• Intellectual Property: All software and solutions remain property of Vasquez Transit Capital LLC
• Confidentiality: Both parties agree to maintain confidentiality of business information
• Compliance: All services provided in compliance with federal and state regulations
• Modifications: We reserve the right to modify terms with 30 days written notice

Dispute Resolution

• Process: Good faith negotiation between parties within 15 days of dispute notice
• Escalation: Unresolved disputes may proceed to mediation
• Legal Jurisdiction: Disputes governed by applicable state and federal law
• Contact: Send disputes to support@vasqueztransit.com with detailed description

Data & Privacy

• Data Security: Customer data encrypted and stored securely
• Privacy: We do not share customer information with third parties
• Compliance: Compliant with GDPR, CCPA, and applicable data protection regulations
• Data Deletion: Upon request, customer data deleted within 30 days